Frequently asked questions
How long does delivery take and how is my bike shipped?


We use DPD Next Day Delivery for all orders placed on weekdays. Once your order is confirmed, your bike will be carefully packaged and shipped securely. You’ll receive tracking details so you can follow your Sur-Ron right to your door.
Are these bikes brand new?


All of our Sur-Rons are professionally refurbished to brand-new quality. This means they look, feel, and perform like a brand-new bike—just at a lower price. Each bike is fully inspected and tested before shipping, so you can buy with confidence.
What is your returns policy?


Every order includes a simple returns pack. If you’re not completely satisfied, DPD will collect the bike directly from your address. Just pack it up, attach the provided label, and we’ll handle the rest—quick and hassle-free.
What do I get with my Sur-Ron purchase?

Each bike comes with:


  • A 12-month warranty

  • Full user instructions

  • A charger

  • A set of keys

That way, you’re fully equipped and ready to ride from day one.
Where are your bikes made and do you ship internationally?


All of our Sur-Ron bikes are manufactured and refurbished here in the UK to the highest quality standards. From there, we ship worldwide using trusted couriers like DPD and international partners. Whether you’re in the UK, Europe, or further abroad, your bike will be securely packaged and delivered straight to your door.

At SurRons Worldwide, we make the thrill of electric riding accessible to everyone, everywhere. Based in the UK, all of our bikes are manufactured and refurbished to brand-new quality before being shipped across the globe. This means you get the unbeatable performance of a Sur-Ron at a fraction of the price.

We’re passionate about combining quality, value, and convenience. Every bike comes fully equipped with a 12-month warranty, charger, keys, and easy-to-follow instructions, so you’re ready to ride the moment it arrives.

With DPD Next Day Delivery in the UK and reliable international shipping, your Sur-Ron gets to you fast and safely. And if you ever change your mind, our hassle-free returns service makes it simple—just pack it up using our returns kit and we’ll arrange collection.

Our mission is simple: deliver power, freedom, and adventure to riders worldwide, without the premium price tag.

All orders must be made online.

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